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Refund policy

At Loccimoda, we understand that sometimes a purchase might not be quite right. That is why we aim to make our return and exchange process as clear and easy as possible for our customers in the United Kingdom and the United States.

Quick Overview

  • Available To: Customers within the United Kingdom and the United States
  • Eligible Items: New and unused items, including defective and non-defective products
  • Return Window: Within 30 days from the original purchase date
  • Return Method: By post
  • Shipping Costs: Covered by the customer unless the item is faulty
  • Restocking Fees: None
  • Refund Timeline: Within 7 business days after the return is received
  • Non-Returnable Items: Gift cards and sale or discounted items

1. Who Can Return and How

If you are based in the UK or the US and wish to return an item, please contact our customer support team at info@loccimoda.com within 30 days of receiving your order. We will provide return instructions and the appropriate return address.

2. Item Condition Requirements

Returned items must be in new, unused, and re-sellable condition. All original packaging, tags, and any included accessories must be intact. Items returned in a used, worn, or damaged condition may be subject to a partial refund reflecting the item's reduced value.

3. Return Process and Shipping Costs

  • Returns must be sent via post
  • Customers are responsible for return shipping unless the item is faulty or sent in error
  • Full instructions will be provided once your return request is approved

4. Exchanges

We accept exchanges from UK and US customers. Follow the same process as a return. Once the original item is received and approved, you may place a new order for your preferred replacement.

If your exchange is due to a faulty product or fulfilment error, we will send the replacement at no additional cost.

5. Refunds

After we receive and inspect your return, we will issue a refund to your original payment method within 7 business days. A confirmation email will be sent once the refund has been processed.

Please note: Depending on your bank or payment provider, the refund may take additional time to appear on your account.

6. Restocking Fees

We do not charge restocking fees for approved returns. However, if returned items arrive used, incomplete, or damaged, we reserve the right to reduce the refund amount to reflect the diminished value of the item.

7. Failed Deliveries or Refused Parcels

If a parcel is returned to us due to an incorrect delivery address, refused delivery, or failure to collect it from a pick-up point, we may deduct the return shipping fee and any applicable re-delivery charges from your refund.

8. International Orders and Import Duties

Currently, our return policy applies only to customers in the UK and the US. If you are ordering from outside the UK or the US:

  • Customs duties, VAT, and import taxes are the responsibility of the customer
  • We are working to introduce international return options in the near future

9. Changing Your Shipping Address

Need to update your shipping address? Contact us immediately at info@loccimoda.com. If your order has not yet shipped, we will do our best to update it. Unfortunately, once an order has been dispatched, we are unable to make any changes.

10. UK and US Customers: 30-Day Right to Cancel

If your order is delivered within the United Kingdom or the United States, you have the right to cancel or return your order within 30 days of receiving it, without needing to provide a reason.

To qualify:

  • The item must be unused and in its original packaging
  • All tags must remain attached
  • You must provide proof of purchase, such as your receipt or invoice

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

E-mail address: info@loccimoda.com
Phone number: +447575554191
Contact form: Contact page

We strive to respond within 24 hours during our opening hours.

Business name: Locci Moda
Address: 17 St. Anns Rd, Harrow HA1 1JU, United Kingdom

Customer service available hours

Operating Hours (Monday to Friday):
09:00 to 18:00 
Operating Hours (Saturday to Sunday):
10:00 to 16:00